Refund Policy

Effective: October 24, 2026

Paid plans give immediate access to all YAML, which is digital content. Refunds are handled as follows.

1. General

You can cancel anytime. Your plan stays active until the end of the current billing period and you will not be charged again.
We do not give pro-rated refunds for cancellations in the middle of a billing period.

2. When we refund

Where the law where you live gives you a right to withdraw or a refund (for example, the 14-day right of withdrawal for consumers in the EU and UK)
If you were charged twice, or could not use your paid plan because of a fault on our side
Where Paddle, our payment provider, approves a refund under its own refund policy

3. How to request a refund

Email support@shiraki.design with your purchase date, the email address you used and your Paddle order number. Refunds are issued by Paddle to the original payment method.

4. Exclusions

We do not refund in cases of fraud or use that breaches our Terms, such as redistributing YAML.